Terms & Conditions

Payments

·          Payment must be received and cleared in full before goods will be shipped.

·          Credit/Debit card payments are only available via the website www.nappycentral.co.uk  Cheques, cash and postal orders are accepted for transactions not conducted via the internet.

·          Cheques must be made payable to Nappy Central and posted to The Cottage, Pen Pynfarch, Llandysul, Carmarthenshire, SA44 4RU

·          Recorded delivery can be arranged on request and is subject to an additional payment to be advised shortly after the request is made.

Delivery

·          Goods will usually be shipped within 7 working days of order being placed.  A confirmation email will be sent confirming the order and another email sent when the goods have been shipped.

·          If the expected delivery date is longer than 7 working days an email will be sent explaining the delay and revised expected delivery date.

·          If recorded delivery is required please advise in the additional order details or via telephone/email.  Revised charges will be advised by email.

·          If any items are missing or damaged please advise Nappy Central by email or telephone within 5 working days of confirmation of shipment.

Delivery charges to UK mainland are as follows:-

Weight
up to 250g £1.50
250g to 750g £2.50
750g to 1kg £3.00
1kg to 2kg £4.50
2kg to 4kg £7.00
over 4kg £8.50
Free delivery for all orders over £50.00
All orders under 1kg will be sent via 1st class mail, all others will be via standard parcel service or courier.

Faulty goods

·          Nappy Central inspect all items before shipment but in the unlikely event an item is faulty or damaged upon receipt please email or telephone Nappy Central within 14 days of receipt of the delivery to make arrangements to return the item for a full refund. 

·          Faulty items reported later than 14 days will be considered and in most cases a full refund will be offered.  Nappy Central reserve the right to refuse refund if misuse of the product has occurred.

Returns policy

·          Any unwanted items must be returned within 14 days of receipt in an un-used condition for a full refund.

·          Items must be returned to Nappy Central, 21 Pilgrims Way, Bedford, MK42 9TU

·          Nappy Central strongly advise the use of recorded delivery to return goods and prevent disputes at a later date. 

·          Nappy Central takes no responsibility for returned goods that are not received.

Refunds

·          If returned items have not been used a full refund will be given.

·          If the item has been used and is still in immaculate condition a 70% refund will be given.

·          Nappy Central reserves the right to refuse a refund for goods that have been used.

General

·          Customer details are retained for the use of Nappy Central.  Customer details will not be disclosed to any 3^rd party.